Use Cases

Intelligent contact centers are becoming increasingly popular in today’s business world. They provide a more efficient and personalized approach to customer service, enabling businesses to better engage with their customers and meet their needs.

OCC for Forex

Software company was looking for OTP solution for Voice Messages that prerecorded on their side and thru API they provide URL location that OCC get thous recordings , customer send API request to OCC with Source Number , Destination Number , List of recordings , and other options. OCC would call thous numbers , playback and record keep recording of the call. OCC handled massive amount of sessions calls during small period of time .

Trading

OCC for Forex

Software company was looking for OTP solution for Voice Messages that prerecorded on their side and thru API they provide URL location that OCC get thous recordings.

Customized Click 2 Call API

Recording Link Generator

OCC for Contact Centers

Telemarketing Company working with Lead List wanted to upload to OCC and create autodialers based on thous lists .
OCC created and module that Client can upload the Lists in the system , with Error handling showing what wasn’t committed .
Agents that working in OCC have a screen that shows information about the Lead that they are currently working on , can change information of the lead ( personal information ) . In Agent interface have an option to send this lead to CRM if the conversation with client was successful and productive .
This solution allow to filter out lead that arrive to CRM without sending irrelevant leads to the CRM and create useless data .
Depending on the status that set to the leads can be created additionally calling lists and recycle them for call purposes with other campaigns .

Telemarketing

OCC for Contact Center

Telemarketing Company working with Lead List wanted to upload to OCC and create autodialers based on thous lists. OCC get thous recordings.

Lead Uploading System

Lead View Page inside OCC

Outgoin Easy Integration

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Telemarketing Company working with Lead List wanted to upload to OCC and create autodialers based on thous lists .
OCC created and module that Client can upload the Lists in the system , with Error handling showing what wasnt committed .
Agents that working in OCC have a screen that shows information about the Lead that they are currently working on , can change information of the lead ( personal information ) . In Agent interface have an option to send this lead to CRM if the conversation with client was successful and productive .
This solution allow to filter out lead that arrive to CRM without sending irrelevant leads to the CRM and create useless data .
Depending on the status that set to the leads can be created additionally calling lists and recycle them for call purposes with other campaigns .