CRM’s Supported
Contact Center that Grows With You
Empower your contact center with a cloud-native, highly customizable platform that provides speed, agility, and reliability. With low-code, no-code, and custom-code development tools, you have the assurance of 99.95% uptime SLA and can quickly scale to any enterprise demand.
Autodialer
A highly efficient automatic system for outgoing call management. Allows configuration of client lists, call-center operator workloads, call scheduling, and other elements.
Logistics of calls
When and what do you want your client to hear about you? Set the time and the windows of bidirectional calls.
Users and Departments Management
Build department hierarchies, set up tasks, manage personal and department call flow.
Real-Time Monitoring
Supervise the call center in real-time and track the operators' work efficiency.
Reports
Exhaustive reporting availability based on all call data. Extract valuable insights and develop new strategies around actual results.
SMS Management System
Communicate by two-way SMS automatically using templates with selected phone numbers.
ICC allows bringing any SIP based carrier termination providers
Our ecosystem allows clients to select termination carriers on a destination basis. This flexibility delivers the potential for enhanced voice QoS and lowers costs.
80%
Average savings on Voice cost
ICC Platform’s Tools
Quality
View the real-time situation, statistics, and monitoring via user-friendly visual tools.
Call Flows
Configure call flows using visual tabs incorporated within the platform's dashboard.
IVR and TTS tools
Use Interactive Voice Response (IVR) and Text-to-Speech (TTS) tools to save time and automate communication.
API Integration
A highly scalable and flexible call center software that lets you integrate any 3rd party Solution or application with APIs to double its capacity.
Reports
Reports provide all data insights about calls and phone numbers. Need more? Listen to the particular call and view all information about it.
Pricing
Growth
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nisi facilisi molestie dignissim ut.
$30
/ month per user
Support and engage your customers at every step of their journey
- Unlimited calling
- Unlimited SMS & MMS
- Custom voicemail greeting
- Custom off-hours routing
Enterprise
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nisi facilisi molestie dignissim ut.
$60
/ month per user
Support and engage your customers at every step of their journey
- Unlimited calling
- Unlimited SMS & MMS
- Custom voicemail greeting
- Custom off-hours routing