Contact Center that Grows With You
A highly efficient automatic system for outgoing call management. Allows configuration of client lists, call-center operator workloads, call scheduling, and other elements.
When and what do you want your client to hear about you? Set the time and the windows of bidirectional calls.
Build department hierarchies, set up tasks, manage personal and department call flow.
Supervise the call center in real-time and track the operators' work efficiency.
Exhaustive reporting availability based on all call data. Extract valuable insights and develop new strategies around actual results.
Communicate by two-way SMS automatically using templates with selected phone numbers.
A smart dashboard for contact centers is a comprehensive interface that provides real-time insights and analytics to streamline and enhance customer interactions. It integrates data from various channels, offering a centralized view of key metrics such as call volume, agent performance, and customer satisfaction. This tool empowers supervisors to make informed decisions, optimize resource allocation, and ultimately improve overall contact center efficiency and customer experience.
Smart Leads on an advanced contact center platform refer to an intelligent system that utilizes data analytics, machine learning, and predictive modeling to identify and prioritize potential leads with precision. This feature goes beyond traditional lead management by analyzing customer interactions, preferences, and historical data to automatically categorize and score leads. By providing contact center agents with actionable insights, "Smart Leads" enhance efficiency, increase conversion rates, and contribute to more personalized and effective customer engagement.
CDR (Call Detail Record) Reports in a contact center platform offer detailed insights into call activities. These reports encompass information such as call duration, timestamps, caller and recipient details, and call outcomes. By analyzing CDR Reports, contact center managers can gain a comprehensive understanding of call traffic, agent performance, and overall operational efficiency. This data-driven tool aids in optimizing workflows, improving resource allocation, and enhancing the overall quality of customer interactions within the contact center environment.
Average savings on Voice cost
ICC Platform’s Tools
View the real-time situation, statistics, and monitoring via user-friendly visual tools.
Configure call flows using visual tabs incorporated within the platform's dashboard.
Use Interactive Voice Response (IVR) and Text-to-Speech (TTS) tools to save time and automate communication.
A highly scalable and flexible call center software that lets you integrate any 3rd party Solution or application with APIs to double its capacity.
Reports provide all data insights about calls and phone numbers. Need more? Listen to the particular call and view all information about it.