ICC Intelligent Contact Center
One Platform to Rule Your Contact Center ICC is an applied solution with bundled consulting services for all types of call centers
Bring Your Own Carrier
Our clients can bring provider to the system and get benefits from ICC partners' solutions using better and cheaper communication channels.
All in One Platform
Autodialer
Autodialer
A highly efficient automatic system for outgoing call management. Allows configuring of client lists, call-center operator workloads, call scheduling, and other elements.
Logistics of calls
Logistics of calls
When and what do you want your client to hear about you? Set the time and the windows of bidirectional calls.
Users and Departments Management
Users and Departments Management
Build department hierarchies, set up tasks, manage personal and departments call flow.
Real-Time Monitoring
Real-Time Monitoring
Supervise the call center in real-time and track the operators' work efficiency.
Reports
Reports
Supervise the call center in real-time and track the operators' work efficiency.
SMS Management System
SMS Management System
Communicate by two-way SMS automatically using templates with selected phone numbers.
Autodialer
A highly efficient automatic system for outgoing call management. Allows configuring of client lists, call-center operator workloads, call scheduling, and other elements.
Logistics of calls
When and what do you want your client to hear about you? Set the time and the windows of bidirectional calls.
Users and Departments Management
Build department hierarchies, set up tasks, manage personal and departments call flow.
Real-Time Monitoring
Supervise the call center in real-time and track the operators' work efficiency.
Reports
Supervise the call center in real-time and track the operators' work efficiency.
SMS Management System
Communicate by two-way SMS automatically using templates with selected phone numbers.
ICC allows bringing any SIP (VoIP) based carrier termination providers into the system (BYOC).
This structure provides clients the ability to select termination carriers on a destination basis. This flexibility delivers the potential for enhanced voice QoS and lowers costs.
ICC Platform’s Tools
Why ICC Platform?
Go global
Go global
ICC facilitates remote office work by using native WebRTC. Call-center operators can log in to the system any time from anywhere and start calling with any SIP-based device.
Ready for integration with your CRM
Ready for integration with your CRM
Get more assets from our product using CRM and API integration.
Easy to customize
Easy to customize
Our technical support team ensures smooth and interruption-free Platform customization to your call center.
Deploy new features
Deploy new features
The Platform has been architected in a flexible manner allowing for new features to be easily deployed.
Be sure in security
Be sure in security
Security features include masquerading the client's information that visible to agents and provide security for businesses with their data against potential leaks and theft.
Get the best
Get the best
In addition to all industry standard features, ICC clients gain direct access to the unique expertise of the platform founders on a consulting basis at no cost.
Go global
ICC facilitates remote office work by using native WebRTC. Call-center operators can log in to the system any time from anywhere and start calling with any SIP-based device.
Ready for integration with your CRM
Get more assets from our product using CRM and API integration.
Easy to customize
Our technical support team ensures smooth and interruption-free Platform customization to your call center.
Deploy new features
The Platform has been architected in a flexible manner allowing for new features to be easily deployed.
Be sure in security
Security features include masquerading the client's information that visible to agents and provide security for businesses with their data against potential leaks and theft.
Get the best
In addition to all industry standard features, ICC clients gain direct access to the unique expertise of the platform founders on a consulting basis at no cost.
ICC is bundled with a highly experienced consulting and development team that helps to optimize business processes, ensure business continuity and deliver solutions to improve your contact center work.
After spending the last 10 years as a CIO in the Financial Services industry, Reuven recognized significant gaps in off-the-shelf contact center solutions and the need for a better solution. This led Reuven to create a product based on insider knowledge and experience gathered over the years.
After spending the last 10 years as a CIO in the Financial Services industry, Reuven recognized significant gaps in off-the-shelf contact center solutions and the need for a better solution. This led Reuven to create a product based on insider knowledge and experience gathered over the years.
Skilled and experienced engineer in Information Technologies, Cyber Security, and Cloud Services. Roman has more than 15 years in the Financial and Direct Marketing Services industries helping clients achieve greater business success and improving internal processes.
Skilled and experienced engineer in Information Technologies, Cyber Security, and Cloud Services. Roman has more than 15 years in the Financial and Direct Marketing Services industries helping clients achieve greater business success and improving internal processes.
