Intelligent Contact Center

A Unique and Intelligent Cloud Contact Center that gives you Total Control & Freedom. Select best-of-breed vendors for CRM & Bring Your Own Voice carrier.

CRM’s Supported

Contact Center that Grows With You

Empower your contact center with a cloud-native, highly customizable platform that provides speed, agility, and reliability. With low-code, no-code, and custom-code development tools, you have the assurance of 99.95% uptime SLA and can quickly scale to any enterprise demand.
A highly efficient automatic system for outgoing call management. Allows configuration of client lists, call-center operator workloads, call scheduling, and other elements.
Logistics of calls
When and what do you want your client to hear about you? Set the time and the windows of bidirectional calls.
Users and Departments Management
Build department hierarchies, set up tasks, manage personal and department call flow.
Real-Time Monitoring
Supervise the call center in real-time and track the operators' work efficiency.
Exhaustive reporting availability based on all call data. Extract valuable insights and develop new strategies around actual results.
SMS Management System
Communicate by two-way SMS automatically using templates with selected phone numbers.
Smart Dashboard
A smart dashboard for contact centers is a comprehensive interface that provides real-time insights and analytics to streamline and enhance customer interactions. It integrates data from various channels, offering a centralized view of key metrics such as call volume, agent performance, and customer satisfaction. This tool empowers supervisors to make informed decisions, optimize resource allocation, and ultimately improve overall contact center efficiency and customer experience.
Smart Leads
Smart Leads on an advanced contact center platform refer to an intelligent system that utilizes data analytics, machine learning, and predictive modeling to identify and prioritize potential leads with precision. This feature goes beyond traditional lead management by analyzing customer interactions, preferences, and historical data to automatically categorize and score leads. By providing contact center agents with actionable insights, "Smart Leads" enhance efficiency, increase conversion rates, and contribute to more personalized and effective customer engagement.
Smart Reports
CDR (Call Detail Record) Reports in a contact center platform offer detailed insights into call activities. These reports encompass information such as call duration, timestamps, caller and recipient details, and call outcomes. By analyzing CDR Reports, contact center managers can gain a comprehensive understanding of call traffic, agent performance, and overall operational efficiency. This data-driven tool aids in optimizing workflows, improving resource allocation, and enhancing the overall quality of customer interactions within the contact center environment.
ICC allows bringing any SIP based carrier termination providers
Our ecosystem allows clients to select termination carriers on a destination basis. This flexibility delivers the potential for enhanced voice QoS and lowers costs.
Average savings on Voice cost

ICC Platform’s Tools

View the real-time situation, statistics, and monitoring via user-friendly visual tools.
Call Flows
Configure call flows using visual tabs incorporated within the platform's dashboard.
IVR and TTS tools
Use Interactive Voice Response (IVR) and Text-to-Speech (TTS) tools to save time and automate communication.
API Integration
A highly scalable and flexible call center software that lets you integrate any 3rd party Solution or application with APIs to double its capacity.
Reports provide all data insights about calls and phone numbers. Need more? Listen to the particular call and view all information about it.


The starter subscription for a ICC provides essential features for small to medium-sized businesses, offering a cost-effective entry point. It typically includes basic functionalities such as call management, agent tracking, and basic analytics, allowing organizations to efficiently establish their contact center operations with scalable options for growth.
/ month per user
Support and engage your customers at every step of their journey
  • Unlimited calling
  • Unlimited SMS & MMS
  • Custom voicemail greeting
  • Custom off-hours routing
The enterprise subscription for a ICC offers a comprehensive suite of advanced features tailored for large-scale operations. It includes robust capabilities like multi-channel support, in-depth analytics, customizable workflows, and integrations, empowering enterprises to manage complex customer interactions with efficiency and scalability.
/ month per user
Support and engage your customers at every step of their journey
  • Unlimited calling
  • Unlimited SMS & MMS
  • Custom voicemail greeting
  • Custom off-hours routing