ICC Intelligent Contact Center

One Platform to Rule Your Contact Center ICC is an applied solution with bundled consulting services for all types of call centers

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carrier

Bring Your Own Carrier

Our clients can bring provider to the system and get benefits from ICC partners' solutions using better and cheaper communication channels.

All in One Platform

Autodialer

Autodialer

Autodialer

A highly efficient automatic system for outgoing call management. Allows configuring of client lists, call-center operator workloads, call scheduling, and other elements.

Autodialer

Logistics of calls

Logistics of calls

When and what do you want your client to hear about you? Set the time and the windows of bidirectional calls.

Autodialer

Users and Departments Management

Users and Departments Management

Build department hierarchies, set up tasks, manage personal and departments call flow.

Autodialer

Real-Time Monitoring

Real-Time Monitoring

Supervise the call center in real-time and track the operators' work efficiency.

Autodialer

Reports

Reports

Supervise the call center in real-time and track the operators' work efficiency.

Autodialer

SMS Management System

SMS Management System

Communicate by two-way SMS automatically using templates with selected phone numbers.

Autodialer

Autodialer

A highly efficient automatic system for outgoing call management. Allows configuring of client lists, call-center operator workloads, call scheduling, and other elements.

Autodialer

Logistics of calls

When and what do you want your client to hear about you? Set the time and the windows of bidirectional calls.

Autodialer

Users and Departments Management

Build department hierarchies, set up tasks, manage personal and departments call flow.

Autodialer

Real-Time Monitoring

Supervise the call center in real-time and track the operators' work efficiency.

Autodialer

Reports

Supervise the call center in real-time and track the operators' work efficiency.

Autodialer

SMS Management System

Communicate by two-way SMS automatically using templates with selected phone numbers.

ICC allows bringing any SIP (VoIP) based carrier termination providers into the system (BYOC).

This structure provides clients the ability to select termination carriers on a destination basis. This flexibility delivers the potential for enhanced voice QoS and lowers costs.

Integrations
Landing White Landing White
Track your call-center real-time performance with ICC’s tools

ICC Platform’s Tools

Widgets Widgets
Widgets
View the real-time situation, statistics, and monitoring via user-friendly visual tools.
Widgets Widgets
Tabs
Configure call flows using visual tabs incorporated within the platform's dashboard.
Widgets Widgets
IVR and TTS tools
Use Interactive Voice Response (IVR) and Text-to-Speech (TTS) tools to save time and automate communication.
Widgets Widgets
API Integration
A highly scalable and flexible call center software that lets you integrate any 3rd party Solution or application with APIs to double its capacity
Widgets Widgets
Reports
Reports provide all data insights about calls and phone numbers. Need more? Listen to the particular call and view all information about it.
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Widgets Widgets
Widgets
View the real-time situation, statistics, and monitoring via user-friendly visual tools.
Widgets Widgets
Tabs
Configure call flows using visual tabs incorporated within the platform's dashboard.
Widgets Widgets
IVR and TTS tools
Use Interactive Voice Response (IVR) and Text-to-Speech (TTS) tools to save time and automate communication.
Widgets Widgets
API Integration
A highly scalable and flexible call center software that lets you integrate any 3rd party Solution or application with APIs to double its capacity
Widgets Widgets
Reports
Reports provide all data insights about calls and phone numbers. Need more? Listen to the particular call and view all information about it.
Why ICC Platform?
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Go global

Go global

Go global

ICC facilitates remote office work by using native WebRTC. Call-center operators can log in to the system any time from anywhere and start calling with any SIP-based device.

Ready for integration with your CRM

Ready for integration with your CRM

Ready for integration with your CRM

Get more assets from our product using CRM and API integration.

Easy to customize

Easy to customize

Easy to customize

Our technical support team ensures smooth and interruption-free Platform customization to your call center.

Deploy new features

Deploy new features

Deploy new features

The Platform has been architected in a flexible manner allowing for new features to be easily deployed.

Be sure in security

Be sure in security

Be sure in security

Security features include masquerading the client's information that visible to agents and provide security for businesses with their data against potential leaks and theft.

Get the best

Get the best

Get the best

In addition to all industry standard features, ICC clients gain direct access to the unique expertise of the platform founders on a consulting basis at no cost.

Autodialer

Go global

ICC facilitates remote office work by using native WebRTC. Call-center operators can log in to the system any time from anywhere and start calling with any SIP-based device.

Autodialer

Ready for integration with your CRM

Get more assets from our product using CRM and API integration.

Autodialer

Easy to customize

Our technical support team ensures smooth and interruption-free Platform customization to your call center.

Autodialer

Deploy new features

The Platform has been architected in a flexible manner allowing for new features to be easily deployed.

Autodialer

Be sure in security

Security features include masquerading the client's information that visible to agents and provide security for businesses with their data against potential leaks and theft.

Autodialer

Get the best

In addition to all industry standard features, ICC clients gain direct access to the unique expertise of the platform founders on a consulting basis at no cost.

Enhance your business with our expertise

ICC is bundled with a highly experienced consulting and development team that helps to optimize business processes, ensure business continuity and deliver solutions to improve your contact center work.

enhance
Reuven
Reuven Tomashpolsky
CEO

After spending the last 10 years as a CIO in the Financial Services industry, Reuven recognized significant gaps in off-the-shelf contact center solutions and the need for a better solution. This led Reuven to create a product based on insider knowledge and experience gathered over the years.

Reuven Tomashpolsky
CEO

After spending the last 10 years as a CIO in the Financial Services industry, Reuven recognized significant gaps in off-the-shelf contact center solutions and the need for a better solution. This led Reuven to create a product based on insider knowledge and experience gathered over the years.

Reuven
Roman Heiman
CTO

Skilled and experienced engineer in Information Technologies, Cyber Security, and Cloud Services. Roman has more than 15 years in the Financial and Direct Marketing Services industries helping clients achieve greater business success and improving internal processes.

Roman Heiman
CTO

Skilled and experienced engineer in Information Technologies, Cyber Security, and Cloud Services. Roman has more than 15 years in the Financial and Direct Marketing Services industries helping clients achieve greater business success and improving internal processes.


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