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Use Cases

Intelligent contact centers are becoming increasingly popular in today’s business world. They provide a more efficient and personalized approach to customer service, enabling businesses to better engage with their customers and meet their needs.

OCC for Forex

Software company was looking for OTP solution for Voice Messages that prerecorded on their side and thru API they provide URL location that ICC get thous recordings , customer send API request to ICC with Source Number , Destination Number , List of recordings , and other options. ICC would call thous numbers , playback and record keep recording of the call. ICC handled massive amount of sessions calls during small period of time .

Trading
ICC for Forex
Software company was looking for OTP solution for Voice Messages that prerecorded on their side and thru API they provide URL location that ICC get thous recordings.
Customized Click 2 Call API
Recording Link Generator

ICC for Contact Centers

Telemarketing Company working with Lead List wanted to upload to ICC and create autodialers based on thous lists .
ICC created and module that Client can upload the Lists in the system , with Error handling showing what wasn’t committed .
Agents that working in ICC have a screen that shows information about the Lead that they are currently working on , can change information of the lead ( personal information ) . In Agent interface have an option to send this lead to CRM if the conversation with client was successful and productive .
This solution allow to filter out lead that arrive to CRM without sending irrelevant leads to the CRM and create useless data .
Depending on the status that set to the leads can be created additionally calling lists and recycle them for call purposes with other campaigns .

Telemarketing
ICC for Contact Center
Telemarketing Company working with Lead List wanted to upload to ICC and create autodialers based on thous lists. ICC get thous recordings.
Lead Uploading System
Lead View Page inside ICC
Outgoin Easy Integration

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Telemarketing Company working with Lead List wanted to upload to ICC and create autodialers based on thous lists .
ICC created and module that Client can upload the Lists in the system , with Error handling showing what wasn’t committed .
Agents that working in ICC have a screen that shows information about the Lead that they are currently working on , can change information of the lead ( personal information ) . In Agent interface have an option to send this lead to CRM if the conversation with client was successful and productive .
This solution allow to filter out lead that arrive to CRM without sending irrelevant leads to the CRM and create useless data .
Depending on the status that set to the leads can be created additionally calling lists and recycle them for call purposes with other campaigns .